Main Page
Welcome
About the Center
About The SPC
Mission and Vision
Organizational Structure
Spc Directors
Facts and Figures
Services
ِActivities
Exhibitions
Print Exhibition
Books Exhibition
Visits
Training
Workshops
Courses
Seminars
Conventions
Celebrations
Research
Favorite Links
Contact Us
PhotoAlbum
Contact Us
Researches
عربي
English
About
Admission
Academic
Research and Innovations
University Life
E-Services
Search
Scientific Publishing Center
Document Details
Document Type
:
Article In Journal
Document Title
:
The Rating of Service Quality in Public and Private Sectors in Saudi Arabia
قياس مستوى جودة الخدمة في القطاعين العام والخاص بالمملكة العربية السعودية
Subject
:
Public Administration
Document Language
:
Arabic
Abstract
:
This study aims at measuring the service quality in both the public and private sectors in Saudi Arabia. These services are delivered in sectors such as education, health, transport, public parks and information services. The research is divided into four major Sections: The First Section portrays the methodological framework of the study. It was carried out through phone interviews with merely to four hundred and fifty (450) respondents in the Riyadh City. The Second Section outlines the theoretical framework of the study and the previous literature relevant to the subject. In the Third Section the study analyses the data and information which have been collected through samples. The Final Section presents the outcomes of the findings and offered certain recommendations a) Since the service quality of the public sector show to be low, then the public should be educated regarding this fact and regarding the fact that these services are being offered free and because of other reasons. b) Since the private sector has proved to offer high quality transportation, parks, TV and entertainment, these services can be privatized. c) Some service quality has shown to be unsatisfying. Therefore, high quality services should be provided as well as further research in these areas.
ISSN
:
1319-0997
Journal Name
:
Economics and Administration Journal
Volume
:
9
Issue Number
:
1
Publishing Year
:
1416 AH
1996 AD
Article Type
:
Article
Added Date
:
Sunday, October 11, 2009
Researchers
Researcher Name (Arabic)
Researcher Name (English)
Researcher Type
Dr Grade
Email
سالم سعيد القحطاني
SALIM SAIED AL-QAHTANI
Researcher
Files
File Name
Type
Description
21692.pdf
pdf
Back To Researches Page